Refund policy

At Arctic Apparel, we want you to be completely satisfied with your purchase. If your order isn’t the right fit, we’re happy to offer eligible returns and exchanges under the guidelines below.

All Sales Are Final

Due to the nature of our products and limited inventory, we do not accept returns, unless the item is defective, damaged, or different from what you ordered.

In the case of a defective, damaged, or different item from what you ordered, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn and unwashed
  • Be in their original condition
  • Have all original tags attached
  • Be free of stains, odors, pet hair, makeup, or other signs of wear
  • Be returned with any original packaging when applicable

Items that do not meet these requirements may be refused or returned to the customer.

Exchanges

We offer exchanges for a different size when available. 

Exchange requests must be submitted within 14 days of delivery. Exchanges are subject to product availability.

If the requested size or item is unavailable, you may choose to receive store credit.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and the issue

If the issue is determined to be a manufacturing defect or an error on our part, Arctic Apparel will provide a replacement or another appropriate resolution at no additional cost to you.

Return Shipping

Customers are responsible for the cost of return shipping for standard returns or exchanges due to size, fit, or preference.

If Arctic Apparel sent you the wrong item or your item arrived defective or damaged, we will cover reasonable return shipping costs.

Original shipping charges are non-refundable, except when the return is the result of an error on our part or a defective product.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Processing times may vary depending on your bank or payment provider.

Fit & Sizing

Please carefully review our size chart before placing your order.

Because our garments may feature oversized, relaxed, or cropped fits, measurements can vary between styles. Choosing the wrong size does not qualify as a defective-product claim.

If you are unsure about sizing, we encourage you to contact us before placing your order.

How to Start a Return

To request a return or exchange, contact us at [YOUR CUSTOMER SERVICE EMAIL] with:

  • Your full name
  • Order number
  • Item(s) you wish to return or exchange
  • Reason for the return
  • Photos, if applicable

Do not send items back without receiving return instructions from Arctic Apparel first.