Shipping policy
At Arctic Apparel, we work to get your order packaged and on its way as quickly as possible.
Order Processing
All orders are processed and shipped within 2 business days after your order is placed.
Orders are generally not processed or shipped on weekends or holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Times
Shipping times begin once your order has been shipped and are estimates provided by the shipping carrier. Delivery times may vary depending on your location, shipping method, carrier delays, weather, holidays, or other circumstances outside of Arctic Apparel's control.
Please note: The estimated delivery time does not include the up-to-2-business-day processing period.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
Arctic Apparel is not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order resent.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, Arctic Apparel is not responsible for delays caused by the carrier.
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.
For packages that are lost or significantly delayed in transit, customers should contact the shipping carrier directly. Arctic Apparel will assist with carrier claims when appropriate.
Arctic Apparel is not responsible for packages that are stolen after being confirmed as delivered.
International Shipping
If international shipping is offered, customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by the destination country.
Arctic Apparel is not responsible for delays caused by customs.
Shipping Questions
If you have questions regarding your order or shipping, please contact us at:
Please include your order number so that we can assist you as quickly as possible.
By placing an order with Arctic Apparel, you acknowledge and agree to this Shipping Policy.